📜 Terms & Conditions
Please take a moment to review the following guidelines before booking or using any of our services at Vonreli Casino Hotels. By confirming a reservation, entering our premises, or participating in any activities or services provided by Vonreli, you are agreeing to these Terms and Conditions.
🔞 1. Age Requirement:
To ensure a safe and compliant environment, all guests must be at least 21 years of age to enter and use the casino facilities. This applies to gaming floors, lounges, and any events or promotions held in restricted areas.
✅ Valid government-issued photo ID is required upon entry and may be requested at any time during your stay.
Guests under 21 are welcome in non-casino areas when accompanied by an adult, but access to gaming zones is strictly prohibited.
🛏️ 2. Reservations & Cancellations:
All room bookings at Vonreli are subject to availability and are confirmed only after receipt of valid payment details or deposit.
- Free cancellation is available up to 24 hours before your scheduled check-in time.
- Cancellations made less than 24 hours prior to arrival may result in a fee equal to one night’s stay or more, depending on the booking type.
- No-shows will be charged the full amount of the reservation unless otherwise stated in your booking policy.
We recommend reviewing your confirmation email for specific terms related to your reservation.
🎰 3. Gaming Policy:
We are committed to promoting responsible gaming and creating a safe, enjoyable environment for all guests.
- Guests are encouraged to gamble responsibly and within their personal limits.
- Management reserves the right to refuse service, limit wagering, or restrict access to gaming areas if behavior is deemed inappropriate or unsafe.
- If you or someone you know needs support, self-exclusion or voluntary limits can be arranged through our Guest Services or Responsible Gaming team.
We believe in entertainment with care — your well-being is always a priority.
🧾 4. Guest Conduct:
At Vonreli, we uphold the highest standards of hospitality and expect all guests to treat staff, facilities, and fellow visitors with respect.
- Harassment, offensive language, or aggressive behavior towards staff or other guests will not be tolerated.
- Guests found engaging in vandalism, theft, or any unlawful activity will be removed from the premises and may be reported to local authorities.
- Dress codes may apply in certain areas of the casino, dining rooms, or VIP lounges. Please adhere to posted signage or ask our concierge for guidance.
We reserve the right to cancel reservations or deny service in cases of misconduct.
📦 5. Liability & Security:
Your safety is important to us, and we take every reasonable precaution to maintain a secure environment.
- However, Vonreli is not responsible for lost, damaged, or stolen personal belongings left unattended in public or private areas.
- We strongly recommend using in-room safes or the hotel’s secure front desk storage for valuable items such as passports, jewelry, or large sums of cash.
- Surveillance systems are in place in key areas for guest protection, but personal vigilance is also encouraged.
✏️ 6. Changes to Terms:
These Terms & Conditions may be updated or modified at any time without prior notice. Updates may reflect changes in law, hotel policy, or service adjustments.
- Continued use of our services, facilities, or website following any updates implies acceptance of the revised terms.
- We encourage all guests to review this section regularly to stay informed of any changes.